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Our Service Calls

At Western Appliance Repair we do many types of repairs throughout the Boise region. In this category page we give descriptions and pictures of some of the more common fixes. We also show some repairs that are not of the typical nature. They will be related to washers, dryers, dishwasher, ovens, or refrigerators. Major appliance repair is our specialty. This is what we are trained in. We try to be as detailed as we can considering time constraints.

Some appliance part numbers we use may be listed here. Some part numbers may not be currently valid do to changes by the factory. If you are using our information in your own repair-project, research may be needed.

If you have any questions about any of our repairs, you can call us anytime. We will be glad to provide answers when time allows.

Our Boise customers rely heavily on the proper operation of their refrigerator’s built-in icemaker, especially when the Boise temperatures get hot in the summer months. We want to keep the icemaker working good at all times and avoid costly repairs. When our Boise residents leave town for a long period of time, you should never forget to shut off the icemaker by turning off the power switch or pushing the lever up to disable it. This will ensure that in the event of a malfunction, the refrigerator will not leak extensively and will limit any possible damage to the refrigerator or floor.

I’m real glad the snow in Boise has finally melted and from what I understand, most of my customers are too. Let’s face it folks, a little bit of snow is great and it is sure nice around Christmas but enough is enough! I have not shoveled so much snow in my life and my body was about to give out, ouch, my aching back! Let’s hope our next Boise winter will be a mild one. 🙂

This a GE refrigerator/freezer that is not getting cold enough and is not freezing the food in the freezer section.  As you can see in the video, the lower part of the evaporator has a frost pattern on it.  This frost layer can tell you if the compressor and sealed-system is operating properly.  The thin  frost layer should evenly coat the entire evaporator and not just the lower part.  Under normal operation, all the coils should be absorbing heat from the freezer.  The bi-product of this absorption is frozen condensation on the coils.

Refrigerators are one of the most popular and important appliances we own in our house.  It keeps our food cold and without it, especially in the summer, we’re left with food that will become rotten or stale.  Our drinks will become warm and our beer lovers will be left sipping warm suds.  This is not a good thing. There are a number of different refrigerator configurations available: Top-Mount, Bottom-Mount, French-Door, and Side-by-Side. The Top-Mount name refers to where the freezer is located.  In this case the freezer is located on the top of the unit. In the Bottom-Mount unit, the freezer is on the bottom. The side-by-side refrigerator is the most popular in Boise.  The freezer is usually located on the left hand side of the unit. The French-Door refrigerator is a combination of the Top-Mount and the Side-by-Side.  The refrigerator will be on top with two swinging doors and the freezer will be on the bottom, usually a pull-out drawer. Why the emphasis on where the freezer is located?  This is because the cool air in the refrigerator comes from the freezer via an evaporator fan.  The freezer is the “main” cooling unit which houses the evaporator and evaporator fan- motor to supply freezing air for the freezer and cool air to the refrigerator. So, what kind of repairs do make on refrigerators in Boise?  Well, here’s a few things we end up replacing – condenser fan motors, evaporator fan motors, blades, thermostats, compressors, control-boards, broken dispenser arms, ice-makers, damper doors, interface boards, bi-metals, and the list goes on. We do see a certain “set” of parts that may go wrong that coincide with the different refrigerator brands.  Maytag may have ADC or fan motors go bad while GE may have Control or Heaters go bad.  Frigidaire also has a separate list of parts that may need replacing at least once in their lifetime.  So, if you, as a customer, want experience and dependability, not to mention “a job done right”, you’ve come to the right place.

Frigidaire celebrated it’s 95th anniversary in 2011.   It was founded in 1916 in Fort Wayne, Indiana.   The company was originally bought from engineer Alfred Mellowes and a group of investors by General Motors.   In 1919, the company was moved to Detroit and mass production of refrigerators began. The Frigidaire Appliance division makes cook-tops, stoves, wall ovens, dishwashers, refrigerators, freezers, microwaves, garbage disposals, water dispensers, washers, dryers, air conditioners, dehumidifiers, toasters, coffee makers, and irons.  Frigidaire’s are built to last.  The Professional Collection has Pro-Select Controls, Heavy Duty Grates, and professional style knobs.   Ovens/stoves have Power-Plus Boil and Power Plus Convection. In 1921 GM transferred the manufacturing to Dayton, OH and a division of Delco Light.  During this time porcelain coating, insulation, and temperature controls in refrigerators were introduced.  Frigidaire also began producing ice-cream cabinets, soda fountains, drinking fountains, and grocery freezers. Mass production brought the price of a Frigidaire refrigerator to the low price of $468 by 1926.  Between 1919 and 1929 Frigidaire sold more than 1 million refrigerators.  By 1941 it had sold over 6 million. In 1929 they introduced the first home chest size food freezer.  1931 freon was used as a refrigerant.  1938 brought the first window air conditioner. During the 1930’s Frigidaire offered other appliances.  Ranges, ovens, water heaters, washers and dryers.   Right before WWII Frigidaire claimed they had the world’s largest refrigerator plant with over 20,000 employees in the U.S.    During the war production was turned over to defense items including aircraft parts, propellers, gas tanks, and artillery.  During the war 200,000 machine guns were produced at the Frigidaire plant.   Finally production restarted in 1945 on refrigerators.  Frigidaire began their laundry product line in 1947. During the 1950’s Frigidaire led the industry introducing automatic ice makers and automatic defrost refrigerators.   Color and style became important and they launched color-matched appliances in 1954 and their “Sheer Look” design in 1956. In 1952 the automatic defrosting refrigerator was introduced.   In 1954 color appliances were offered. After acquisition by Electrolux in 1986. Frigidaire got a new logo, a new slogan, and upscale product positioning.  Electrolux also acquired other brands including Tappan, Gibson, Kelvinator, White-Westinghouse and Euroflair and others adding more than 300 brands/companies to the Electrolux family. Frigidaire Gallery® line, have Express–Select® Controls like Quick Boil and Quick Preheat and One-Touch options.  Effortless™ Dry dishwasher. Frigidaire Affinity® washers and dryers have the fastest full load wash and dry and the largest capacity and they are ENERGY STAR® Efficient. Colors for refrigerators, dishwashers, ranges/ovens, etc., include stainless steel, black and white.  Style choices include French doors, side-by-side or top freezer.  Washer/Dryers sets include choices of white, classic silver, classic red, or classic blue. In 2006 Frigidaire introduced a frost free chest freezer. For all your Frigidaire Appliance Repair needs in Boise and Eagle, Western can be reached anytime at 208-344-4893


In the United States, one in three homes has a Kenmore appliance.  It is sold exclusively through Sears. They all carry the Energy Star seal.   No one knows where the name “Kenmore” originated.  It may have been a person’s name. the name of a town, or a street in Chicago.  Kenmore manufactures refrigerator’s, washers (front-load; top-load; stacked sets), dryers, dishwashers, ovens, garbage disposals, ranges, BBQ’s, trash compactors, and microwave ovens.  They are a division of Sears and were also known in the past as Coldspot.  They make appliances for your laundry, kitchen and backyard.  Small appliances made are blenders, food processors, mixers, coffee makers, coffee grinders and brewers, espresso makers, portable induction cook-tops, toasters, toaster ovens, slow cookers, fryers, combo grills, and vacuum sealers.  Kenmore has manufactured sunlamps, electric baby bottle sterilizers, and electric blankets. Counter top appliance colors include black, white, orange, red, black, and stainless steel.   Washer/dryer colors are white, ginger, chili pepper.   Dishwasher colors:  stainless steel, silver mist, white, black, and bisque.  Refrigerator colors:  white, black, stainless steel, metallic, and bisque.  They have French door trio options and Grab ‘n Go Doors. Laundry features include the Rugged Cycle; the Workout Cycle; Time Management Technology; Soft Heart Technology; and a triple action agitator. Dishwasher features are Smart Display consoles; Elite drawers inside; Turbo-Zone rotating spray jets. Refrigerator features have the Ultra Fresh Package with Micro-ban Antimicrobial Protection built-in.  They offer PURE Ultimate II filtration; Space Savers Ice Systems; Shaved Ice from front dispenser; Tilt & Take Freezers. Ranges include Air-guard for odors while cooking; Turbo Boil cook tops.  Cook-tops have SensaCook heating elements and Turbo Boil. Vacuums have Direct Drive Belt-less Agitator; Quite-guard; Gentle Sweep Technology; intelligent-CLEAN. The Kenmore name first appeared on a Sears appliance, a sewing machine, in 1913.  In 1927 they added the brand name to their wringer washers.   Washers didn’t show up in Sears catalogs until after 1927.  In 1932 Kenmore brand came out with a vacuum cleaner and in 1933 they came out with the Toperator – the first agitator washer. In 1936 Sears sold 1 their millionth Kenmore appliance.  During WWI they stopped production of appliances for the general public.    After the war Sears/Kenmore introduced appliances in bright colors in the their Harmony House line.  In 1949 Kenmore launched a machine that dried clothes.   1951 launched dishwashers.  In 1957 the 10 millionth Kenmore appliance was sold and the “Wash and Wear” cycle was introduced on washers.    As of 1995 60% of Americans had a Kenmore product in their home. 1970 introduced the Kenmore trash compactor and in 1971 the microwave oven. In 1978 the 50 millionth Kenmore appliance was sold.  1985 Kenmore was the top brand in sales of black lacquer appliances.  1987 marked the makers 60th anniversary. For all your Kenmore Appliance Repair needs in Boise and Eagle, Western can be reached anytime at 208-344-4893